Get Connected With Moose NBN Broadband Services

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Budget-friendly NBN plans are just one of the perks Moose NBN users get with this NBN provider – they’ll also get faster speeds for home internet, and SIM plans that make streaming a breeze. Moose isn’t only award-winning in terms of its services. It’s ahead of its competition in customer service satisfaction.

But why consider Moose Mobile as your NBN or SIM plan provider, and why should you get connected to the internet with this service? You can expect the best service for your money, plus plenty more, and we explored these factors below.

What is Moose NBN?

Moose Mobile is a home broadband and SIM plan provider offering NBN connections in Australia. This MVNO and NBN plans service provider operates online, providing users with mobile plans that function with the Optus network and internet plans that operate at different NBN speeds.

What Moose prides itself on is budget-appropriate options and exceptional customer service, which ensures this Australian-owned NBN provider retains its clients and keeps them connected.

Moose only recently branched out into the internet service sphere, but it had sold restored iPhones before it began to sell SIM plans and NBN connections. It now aims to offer exceptional value in its unlimited local calls, NBN home internet, SMS service and 4G service (via Optus).

Why Choose Moose NBN?

Some key reasons to select Moose instead of other NBN providers and mobile services include that it doesn’t force users to accept a lock-in contract for its SIM-only plans, offers a satisfaction guarantee and provides unlimited data for all of its Moose home broadband plans. 

These perks mean that you’re free to change to different plans, send your modem back for a full refund if you’re not content with their NBN service and receive all the data you need to stream or use the internet.

If you’re searching for a reliable and low-cost NBN connection, you’ll get this with Moose Mobile too. For instance, you’ll pay a monthly fee to receive unlimited high-speed data. Head to the Moose NBN website to check their low prices.

Moose NBN: Best for Low-Cost SIM Plans And Great Service

Without a doubt, Moose is one of the best providers if you prefer no lock-in contracts with your SIM plans and need to stick to a limited budget. But what if you need more data with your SIM plan? Well, Moose Mobile also caters to this requirement. Check their website for these prices and low costs.

Moose Plans and Pricing

Moose Mobile’s plans split into NBN plans and SIM plans. We’ve looked into these plans just below so you can weigh up the key factors before you opt for Moose Mobile.

Moose Mobile’s NBN Connection

You’ll see that four NBN connection plans are on offer with Moose Mobile. Now, they don’t have plans for businesses, but their variety of plans work for home internet users. You’ve got the option to select from Starter, Lite, Everyday NBN, and Family NBN plans with or without your own modem to get reliable connections to the internet (if you don’t have a BYO modem, you can order one from Moose Mobile). 

Visit the Moose Mobile website to find more information about specific prices.

Not every one of these plans is ideal for streaming, but you can access the internet for browsing purposes with all of them. If streaming’s more important to you, consider their higher plans like their Everyday NBN or Family NBN plans, which offer you the chance to stream high-definition videos from top entertainment packages.

Moose Mobile SIM Plans

Beyond NBN connections, award-winning Moose Mobile lets users choose from mobile SIM plans. What you’ve got are low-data and high-data plans. You’ll see that there are differences between these plans, like the fact that some don’t give you data banking perks or international call credit options.

These are some of the most affordable SIM plans you’ll find on the market. Check the website for more information about these mobile SIM plans

Moose Key Features

Perhaps one of the drawbacks of Moose NBN is the lack of features that alternative internet providers offer their users. But they do offer a few features that many users find helpful. These are the features to look for.

Simple Feature to Make a Number Transfer 

The hassle-free number transfer feature is ideal if you want to retain your previous contact number and sign up for a new plan. All it takes is three steps, from purchasing a SIM to waiting for delivery and then activating it online or with the assistance of Moose’s support team. 

You’ll be able to use the Moose Mobile activation page if you transfer the number online, which takes up to 12 hours to process. But this processing time does depend on when you initiate it. For instance, if you begin the transfer after 5 pm on Saturday or anytime on Sunday, you must wait until Monday for the activation process. 

Nonetheless, you won’t have to cancel your service with your current provider, and Moose Mobile emphasises that you shouldn’t cancel it. This request is important because the team can only transfer your number from an active account.

Data Banking with SIM Plans

The great thing about data banking services with Moose Mobile is that hardly any of your data goes to waste with their SIM plans. If you’re unable to use all the data in the current month, the banking option allows you to transfer substantial amounts of data to the next month. Unfortunately, this isn’t available with their lower plans.

4G Network Service Through Optus

What’s more, Moose Mobile offers top connections that function through the Optus network. But what does that mean for you? You’ll see that your mobile connection will be reliable since Optus 4G serves nearly all of Australia. The network’s coverage extends to 97% of Australians.

It all runs at high speed, and just to be sure, you’ve got Moose Mobile’s coverage map to help you monitor your access to 4G networks.

Moose NBN Internet Speed Test: How Fast is Moose Mobile?

Of course, when you’re monitoring the Moose NBN internet speed, there will be times when the speed tiers slow down. 

Yes, you might be expecting a high download speed, but it’ll slow down when there’s a lot of network congestion. This might prevent you from receiving top coverage when streaming BINGE or Amazon Prime content.

You’ve got to also remember that each type of NBN connection is different. They’ll each affect your internet speed. So in terms of fixed wireless connections versus fibre to the premises, fibre-to-the-premises is much faster.

Moose NBN Customer Service: 3 Easy Ways to Contact Them

Reaching a Moose representative is easier than you might think. The three ways to contact them include giving them a call on 1300 566 673 if you’ve encountered a serious issue, sending them a ticket query or emailing them directly.

You’ll see that their ticket system is easy to use – you’ve just got to fill in the fields required and enter your message, then click on the green “Send Message” button. Alternatively, if you’re looking to add even more information to your query, it might be even easier to email Moose at admin@moosemobile.com.au.

You’ll want to ensure you’ve contacted them during their opening hours. So reach out to the team during weekdays between 9 am and 8 pm or weekends between 10 am and 6 pm.

Contact Methods	How to Access	Hours
Phone call	Call 1300 566 673	9 am to 8 pm Monday to Friday, 10 am to 6pm Saturday and Sunday
Ticket system or email	Use ticket system via Moose Mobile website or send email to admin@moosemobile.com.au	9 am to 8 pm Monday to Friday, 10 am to 6pm Saturday and Sunday

Get Moose Broadband Offers to Save Your Money

Deals are always music to Moose Mobile customers’ ears, so you shouldn’t pass up the chance to get monthly discounts for your first six months as a user. You also should look into Moose Mobile’s discounts for their higher SIM plans, which will give you a discount off their fixed price each month for your first year as a Moose Mobile SIM plan user.

Moose NBN FAQs

Need more info? Even though we might not have answered every question you have above, you’ll find useful answers to some essential Moose NBN FAQs here.