Review was updated on 22 June 2023
Southern Phone is a major telecom company in Australia aiming to offer superior internet connections to its internet users and excellent value for money. The company has provided exceptional home phone plans that suit senior citizens, broadband connections, and SIM-only plans for 21 years, and it’s a hugely popular service.
Sorting out home internet connections and providing services for businesses, Southern Phone’s plans work for various consumers. But what else does Southern Phone offer that other telcos lack, and how good is the company’s internet quality? We have gathered all the facts you need about Southern Phone. Learn everything about this internet provider in this Southern Phone review.
What’s In this Review
What Southern Phone Plans are Available?
If you select from the various Southern Phone plans, you’ll see that this popular telecommunications company and broadband provider provides a substantial range of plans. From their basic option and the NBN Superfast to Southern Phone mobile plans, the many options match its users’ requirements—we’ll cover these plans in this section of our Southern Phone review.
Basic NBN Home Internet from Southern Phone
With a basic NBN home internet connection from Southern Phone, users can receive basic internet connections and an SD video streaming feature. This connection is ideal for one or two people.
If you select this plan, you’ll not have to pay any setup fees, and it’s not a lock-in contract. You can also bring your modem or buy one from Southern Phone.
Fast NBN Home Internet from Southern Phone
Southern Phone internet users can select a fast NBN home internet connection with plenty of perks. They can stream 4K video and receive a fast internet download speed. This plan is ideal for five or more people.
You won’t have to pay any setup fees with this home internet plan, and again, this plan is not a lock-in contract.
Standard NBN Home Internet from Southern Phone
You can look forward to a good-quality internet connection with Southern Phone’s standard NBN home internet. This plan provides HD 1080 pixel-video streaming benefits and is ideal for three or four people.
You’ll also benefit from a good download speed (critical if you want to stream entertainment using Southern Phone’s plans).
Superfast NBN Home Internet from Southern Phone
The superfast NBN home internet service from Southern Phone offers users 4K video streaming advantages ideal for upwards of five people. Although the maximum download speeds can fluctuate, you’ll receive good download speeds with no setup fees or lock-in contracts.
Southern Phone Mobile Plan
Looking for a mobile phone plan that suits you? Southern Phone internet users can also receive mobile broadband and Southern Phone SIM options. Plenty of Southern Phone reviews acknowledge that it’s possible to get 5G SIM plans with this principal internet provider, and we can verify that it’s possible with several options. Visit the website for more information about these plans.
What are the Features of Southern Phone?
Southern Phone also provides its users with handy features that you need to consider if you’re looking for good broadband connections. From mobile service and mobile phone plans to seniors solutions, NBN broadband for businesses and business phones, this telecommunications company provides the optimum service for its range of consumers.
5G Mobile Phone Plans
Southern Phone’s 5G mobile phone plans run on the 5G Optus network. This network enables users to browse the internet, download content onto their phones and easily upload information to the web at a high speed. It’s important to remember that you’ll require a 5G-compatible device to take advantage of this Southern Phone feature.
Seniors Solutions
From home phone services to senior’s mobile features, Southern Phone provides easy-to-use solutions for their customers. Their Next home phone service suits customers over 60 who need a simple phone line without internet service.
Their small, medium, and large Seniors Solutions plans each offer different perks. For example, with the small plan, seniors can make local and national calls capped at 25 cents for the first hour. They can also call mobiles within Australia using this plan
Southern Phone’s NBN bundle for seniors is also easy to use. Users can bundle their NBN and home phone costs to receive basic internet use with SD video compatibility and unlimited standard calls, calls to 13 numbers and a no lock-in contract via their home phone service.
As part of the Seniors Solutions plan, there are no Southern Phone setup fees for the NBN internet service.
NBN Broadband for Businesses
To cater to businesses, Southern Phone offers an NBN broadband for businesses plan. Each plan provides businesses unique benefits—for example, the NBN Basic plan is ideal for several smaller offices.
If you are a Southern Phone customer looking for a more robust NBN connection for your company, they also offer the NBN Superfast plan.
These plans offer unlimited data inclusions, which you can find out about on the Southern Phone website. You can also use your modem or get one from Southern Phone.
Business Phones
VoIP phones are another feature businesses can use with Southern Phone. They are month-to-month plans you can use to receive internet services via your phone, and all you require is a good internet connection.
Southern Phone has two VoIP plans: Large and X Large. With their Large plan, customers can reap the rewards of local, national, and mobile phone calls, which are all unlimited. You can also make calls to 13 numbers at 40 cents per call.
Choose their X Large option, and international calls are at your disposal, but to specific countries. This landline-to-landline perk applies to your plan if you’re calling South Africa, Philippines, Vietnam, Italy, New Zealand, India, China, USA, UK, Spain, Netherlands, Ireland, Germany, France, or Canada.
What Are Southern Phone’s Best Features?
Southern Phone Internet Speed
A unique factor that might sway you into choosing Southern Phone as your internet provider is its NBN broadband speed. Customers will notice that this speed does vary, but, on the whole, it provides reliable connections.
FeaturedSouthern Phone Customer Service: How to Contact Southern Phone
Although some broadband providers offer poor customer service, Southern Phone does not. With Australian-based customer service, this telecom service caters to its customers’ needs from Monday to Sunday between 8 am and 6 pm AEST.
Southern Phone Customer Support Line
If you need to contact Southern Phone and want to speak to a human directly, you can do so through their customer support line, 13 14 64. You’ll get through to customer support between the hours of 8 am to 8 pm.
Southern Phone Online Messaging Service
With Southern Phone’s online messaging service, contacting this broadband provider is easy. It’s possible to speak to a live person who will respond to your messages via this service from 8 am to until their digital assistant takes over for the night. So you can contact their digital assistant if you need answers to common queries.
How Does Southern Phone Compare to Other Providers?
Internet users should always compare internet plans before choosing a Southern Phone plan. We’ve got the comparisons you need right here–from the Telstra network to Optus. We looked at their key features and how they match up to Southern Phone.
Southern Phone VS Telstra Network
Looking at Southern Phone and Telstra network’s plans, you’ll notice that Telstra’s options are more expensive than Southern Phone’s.
Southern Phone and Telstra network provide their users with a 5G mobile and SIM-only plans, but Telstra’s are the more expensive option. Visit the Southern Phone and Telstra websites for more information about their 5G mobile and SIM-only plans.
You’ll get entertainment options from Telstra, including Disney+, BINGE and Apple TV, which are not part of any Southern Phone NBN plan or offer. So if you’re looking for entertainment, Telstra might be the better value for money.
Southern Phone and Telstra offer home phone plans, but Southern Phone has a larger variety with their small, medium, and large plans. Telstra’s home phone plan is more expensive than Southern Phone’s small plan, but slightly cheaper than their large plan. Check the Southern Phone website for more information about these plan prices.
Southern Phone VS Optus Network
When you compare internet plans, you’ll see that Southern Phone’s services match the ones Optus offers. Optus and Southern Phone provide users with 5G, NBN connections and mobile internet. Southern Phone’s cheapest plan is slightly more affordable than Optus’.
Optus and Southern Phone offer 5G internet connections, an option a few other telcos like Dodo don’t provide to their users. Specifically, Southern Phone offers 5G SIM plans, while Optus provides broadband options that also use 5G.
With Optus, users can get entertainment bundles, such as Netflix and Optus Sport, with their 5G home internet plans and NBN options. This offer is perfect if you want to stream entertainment to your home and enjoy your favourite shows. It is also possible to stream with Southern Phone, but they lack the many entertainment bundles Optus offers.
Southern Phone and Optus offer a home phone package, but Southern Phone’s option is geared towards senior citizens, while Optus’ has plenty more features, such as three-way calls.
Finally, while Southern Phone provides business NBN internet connection options, Optus doesn’t offer this option. Therefore, Optus and Southern Phone have many similarities and differences, but Optus is the more expensive telecommunication network.
Southern Phone VS Dodo Broadband
Since Dodo is one of the more affordable broadband options, it makes sense that their NBN plans are slightly cheaper than Southern Phones.
Dodo Broadband and Southern Phone provide their users with a home phone option. Dodo customers can make national calls, as can Southern Phone users. Southern Phone’s national calls are cheaper than Dodo Broadband’s, so to take advantage of this, visit their website for more details about the prices.
One of the main differences between Southern Phone and Dodo Broadband is the business plan option Southern Phone provides. Southern Phone offers VoIP, mobile broadband and NBN plans for companies, while Dodo Broadband doesn’t offer its users this plan.
You also can’t get 5G mobile services with Dodo, but you can receive this option with Southern Phone mobile plans.
Southern Phone Summary: Is it Right for You?
Southern Phone offers plenty of plans that may make it the ideal option. If you’re a senior Australian looking for home phone plans that are easy to use, Southern Phone provides this. If you’re a business looking to set up an NBN connection, you can get this from Southern Phone.
Customers looking for a 5G network will get what they need from Southern Phone, as this phone company also provides this option to its users.
Need international call credit? Southern Phone provides this with its Large mobile phone plan. But this is not available if you opt for their Small or Medium plans.
What are Some Popular Offers From Southern Phone?
With Southern Phone, you have plenty of popular offers to look forward to. Here are some of the top ones to look out for when you become a customer of this telecommunications company.
NBN Fast Plan Broadband Savings
Opt for Southern Phone as your NBN broadband provider, and you’ll save significantly with their Fast plan. Keep an eye on their website for information about their offers and potential savings with this plan.
NBN Basic Plan Plus Home Phone Deal
Choose Southern Phone’s Basic plan and home phone bundle, and you’ll receive a home phone connection with an NBN internet setup. The NBN setup is a basic plan for which Southern Phone senior users will get basic internet use and be able to view SD video.
What People Are Asking About Southern Phone?
Do you have questions about Southern Phone mobile, NBN or home phone plans? You can find the answer to some fundamental questions below.
Southern Phone users can get a new phone or a refurbished phone with their SIM plans and choose to pay for it outright for over 12 months. One example of the phone models you can receive from Southern Phone is the iPhone X, which you can get with a 12-month warranty and fast shipping for free. If you’re dissatisfied with the phone, you have a 30-day return window.
Southern Phone offers good customer service that matches the high level of customer satisfaction. You can contact them by calling their representatives, emailing them or using instant messaging services. Southern Phone also receives great customer feedback, so its customer service is better than some of its competitors.
A few main factors affect the speed of Southern Phone’s NBN connections, such as busy periods and network congestion. For example, Southern Phone’s NBN Fast plan offers a good download speed. However, this can fluctuate between 7 pm and 11 pm (which are the peak times). The technology type also affects your NBN connection speed. Fibre to the premises is a faster technology than fibre to the curb.
