Privacy Policy

TWENTY/TWENTY DIGITAL PTY LTD, a company registered in Australia with business number 20 166 855 401 whose registered address is at Suite C, 13/1 Vuko Place, Warriewood NSW 2102 (“CompareTV”, “We”, “Our” or “Us”) takes your privacy very seriously. We want to assure you that your information and data is safe with Us. We employ the highest standard of physical and electronic measures to protect the safety, security and secrecy of your personal information.

The Privacy Act 1988 (Cth) (Privacy Act), the Australian Privacy Principles, Privacy Regulation 2013 (Regulations) and registered privacy codes govern the way in which We manage your personal information (Privacy Laws).

We recommend you read this Privacy Policy (the “Privacy Policy”) carefully as it contains important information about what to expect when CompareTV collects, handles and uses your personal information that it receives from you and where it receives your personal information from any third parties that it has a business relationship with.

We are committed to safeguarding the privacy of the persons that use Our website www.comparetv.com.au, any other website that We own and manage ( “Website”)and CompareTV services (together the “Services”) according to the Terms of Service through the Website on any electronic or mobile device (“Device”).

We would like You to know that We do not sell your information to anyone whatsoever. We ensure complete secrecy and privacy of your data entrusted to Us. We also enter into confidential and processing data agreements with Our related bodies corporate and Our suppliers among others to protect your personal information.

This Privacy Policy is applicable to information We collect about the users of the Website and the Services that We provide to you (”You“,User(s)” or “Your”).

Your consent

By using the Service, visiting Our Website and/or submitting Your personal information You consent to the use of that information as set out in this Privacy Policy.

By providing Your personal information to Us, You hereby consent and authorise CompareTV to collect, handle and process Your personal information for the provision of Our Services, as defined herein and in the Terms of Service, in accordance with this Privacy Policy.

You shouldn’t use Our Services if You don’t agree with this Privacy Policy or Our Terms of Service.

What information We may collect and hold about You

While using Our online Services, We automatically record information regarding Your usage and activities whilst using Our Services, including, but with no limitation to, Your Device Internet Protocol address (the “IP address”), browser type, the web page visited before You were redirected or came to our Website, information you search for on Our Website, identification numbers associated with Your Device(s), browser type and version, operating system, referral source, length of visit, page views, website navigation, Your locale preferences, system configuration information, Your mobile carrier, other interactions with Our Services, and other data recorded by Google Analytics that You can read more about here.

We may also collect information about You that is available from a social media or other platform providers if You use a link via Your social media account to access Our Services.

In addition, if You apply for a job or position with Us, We may collect certain information from You (including Your name, contact details, working history, and relevant records checks) from any recruitment consultant, Your previous employers, and others who may be able to provide information to Us to assist in Our decision on whether or not to make You an offer of employment or engage You under a contract.

Exemptions

The Privacy Act contains certain exemptions in relation to certain acts undertaken in relation to employee records and related bodies corporate. Where appropriate, We may make use of relevant exemptions in the Privacy Act. Any information We receive that We are not lawfully required to hold will be deleted or destroyed by Us.

Why and how We collect and use the information about You

We gather the information about You through the Website. We may use Your personal information to:

administer the Website and business;
personalise the website for You;
enable Your use of the Services available on the Website;
optimise User experience;
optimise Our content;
track conversions on other sites from Our site visitors;
send You non-marketing commercial communications;
send You marketing communications relating to Our businesses further specified in this Privacy Policy;
provide third parties, such as Our media partners with statistical and traffic information about the Users of the Website (those third parties will not be able to identify any individual User from that information);
deal with enquiries and complaints made by or about You relating to the Website and the Service;
keep Our Website and Services secure and prevent fraud; and
verify compliance with the Terms of Service governing the use of the Website and Our Services.

CompareTV will use contractual or other means to provide a comparable level of protection while the information is being processed by a third party.

How we protect Your information

We will keep Your personal information securely and much of the information We hold about You will be stored electronically in cloud-based, or other types of networked or electronic storage centres that comply with Australian Privacy Laws whether the data is kept within Australia or overseas. Some information that We hold about You may be stored in physical form. The security of Your personal information is important to us. We will take reasonable technical and organisational precautions to prevent the loss, misuse, theft, unauthorised access, destruction or alteration of Your personal information and non-personal information.

Much of the information We hold about You will be stored electronically. We store some of Your information in secure data centres that are located in Australia. We also store information in data centres of Our contracted service providers (including cloud storage providers), and some of these data centres may be located outside of Australia.
We use a range of physical, electronic and other security measures to protect the security, confidentiality and integrity of the personal information We hold both in Australia and overseas. For example: When You enter personal information, We encrypt the transmission of that Information using socket layer technology (SSL). It is Your responsibility to use a browser that is SSL-enabled, such as Chrome, Firefox, Safari or Internet Explorer when Your personal information is transmitted over the Internet.
Access to Our information systems is controlled through identity and access management controls.
Employees and Our contracted service providers are bound by internal information security policies and are required to keep the information secure.
All of Our employees are required to complete training about privacy and information security.
We regularly monitor and review Our security measures and compliance with internal policies and industry practices.

We use all reasonable efforts to safeguard Your personal information. However, You acknowledge that the use of the Internet is not entirely secure and for this reason. You acknowledge that the transmission of unencrypted (or inadequately encrypted) data over the internet is inherently insecure, and We cannot guarantee the security or integrity of any personal information which is transferred from You or to You via the Internet and You do so at Your own risk. Also, Our website may have links to external websites, and we take no responsibility for the privacy practices or the content of those other sites.

Disclosure

We will use or disclose Information about You only when the disclosure is required or authorised by law or by this Privacy Policy.

Your Information may be used for the business purposes for which it is collected (for e.g. provision of Our Services, including administration of Our Services, notifications about changes to Our Services, record-keeping purposes, technical maintenance, obtaining or maintaining insurance coverage, managing risks or obtaining professional advice) – that is, to carry on Our business activities and provide Our Services to You.

We may use Your personal information to comply with legislative or regulatory requirements in any jurisdiction, for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure, to prevent fraud, crime or other activity that may cause harm in relation to Our Services and help us run Our business and maintain integrity.

We may also use Your personal information to tell You about Our Services We think may interest you or for a purpose related to the primary purpose of collection or where You would reasonably expect that We would use the information in such a way, subject to legal restrictions on using Your personal information for marketing purposes.

We may disclose Your personal information to Our suppliers or subcontractors insofar as reasonably necessary to provide the relevant Services to You or providers for the operation of Our websites, data analytics and/or Our business.

Our Website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from Our Privacy Policy, so We encourage individuals to read them before using those websites.

Cookies & pop-ups

We may use cookies on Our website. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the User before the expiry date; a session cookie, on the other hand, will expire at the end of the User session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a User, but personal information that We store about You may be linked to the information stored in and obtained from the cookies. We may also use a pop-up notice which only stores Your session information, device details and geo-location. The purpose of the pop-up is for Users that choose to subscribe, there will be a content drip workflow that periodically provides the User with articles and information related to Our services. The article/information page links will appear in the User’s browser while they are browsing at other sites.

Marketing

We may also wish to provide You with information about special features of the Website or any other service or products We think may be of interest to You. If You would rather not receive this information, You can opt-out by clicking the ‘unsubscribe’ link contained in the email communication. If You agree to Us providing You with this type of information, You can always opt out at a later date.

In order to be able to use the Service, You do not need to register but We are building an email database for newsletters. Should You wish to sign up for such newsletter We will ask for Your first and last name as well as Your email address.

We may also want to provide You with related information from third parties We think may be of interest to You. If You would rather not receive this information, You can opt out by clicking the ‘unsubscribe’ link contained in the email communication. If You agree to Us providing You with third party marketing information, You can always opt out at a later date.

Access to Your information and updating and correcting Your information

You may exercise Your rights of access, request of correction, erasure and objection of Your personal information or revoke Your consent for receipt of commercial communications by sending such a request to: editor@comparetv.com.au.

We may refuse to erase Your personal information where We have a legitimate reason or are able to continue to hold and process Your personal information in accordance with the Privacy Act.

We want to ensure that Your personal information is accurate and up to date. If any of the information that You have provided to CompareTV changes, for example if You change Your email address or name or if you wish to cancel Your newsletter subscription and delete Your personal information from the Website, please let Us know by sending an e-mail to editor@comparetv.com.au. You may ask Us, or We may ask you, to correct information You or We think is inaccurate, and You may also ask Us to remove information which is inaccurate.

We may refuse to give You access to personal information We hold about You if We reasonably believe that giving access would pose a serious threat to the life, health or safety of an individual, or to the public health or safety, where giving access would be unlawful, where giving access would have an unreasonable impact on the privacy of other individuals, if there are legal proceedings, or if We consider the request to be frivolous or vexatious.

If We refuse to give You access to or to correct Your personal information, We will give You a notice explaining our reasons except where it would be unreasonable to do so.

Overseas transfers

We will not purposely transfer Your information overseas but You need to bear in mind that due to the global nature of the Internet the information You provide may be transferred to countries that do not have similar protections in place reading Your data and restrictions on its use. We take steps to make sure adequate protections are in place to ensure the security of Your information. By submitting Your Information You consent to the above described transfers.

In the event We are required to disclose Your personal information to an overseas recipient, unless a permitted general situation applies, We will take all reasonable steps to ensure that:

the overseas recipient does not breach the Privacy Laws; or
the overseas recipient is subject to a law, or binding scheme, that has the effect of protecting the information in a way that, overall, is at least substantially similar to the way the Privacy Laws; or
you have consented to us making the disclosure.

Notifiable Data Breaches

From February 2018, the Privacy Act includes a new Notifiable Data Breaches scheme (NDB) which requires Us to notify You and the Office of the Australian Information Commissioner (OAIC) of certain data breaches and recommend steps You can take to limit the impacts of a breach (for example, a password change). The NDB scheme requires Us to notify about a data breach that is likely to result in serious harm to affected individuals.

There are exceptions where notification is not required. For example, where We have already taken appropriate remedial action that removes the risk of serious harm to any individuals. If We believe there has been a data breach that impacts Your personal information and creates a likely risk of serious harm, We will notify You and the OAIC as soon as possible and notify You about the nature of the breach, the steps We are taking and what You can do to reduce the impacts to Your privacy. If You believe that any personal information, We hold about You has been impacted by a data breach, You can contact Us using the contact details below.

Retaining and deleting personal information

We will retain Your personal information for as long as legally required and when We are no longer legally required or have a legitimate purpose to retain it, We will either delete, destroy, desensitize or anonymize it.

We may retain Your personal information where such retention is necessary for compliance with a legal or regulatory obligation to which We are subject, or in order to protect Your vital interests or the vital interests of another natural person.

We may also de-identify Your personal information which We have collected for the purposes described in this Privacy Policy. As a result, this Privacy Policy and Privacy Laws will generally not apply to Our use of de-identified information. However, We will continue to safeguard this de-identified information.

Complaints handling

If You have any complaints regarding this policy or related to privacy, please contact Us at editor@comparetv.com.au.

We will try to have Your complaint resolved as soon as possible, depending on the complaint.

The Office of the Australian Information Commissioner

Under the Privacy Laws You may complain to the Office of the Australian Information Commissioner (OAIC) about the way We have handled Your privacy complaint. Please note the OAIC requires that any complaint be first made to Us as the respondent organisation. The law also allows 30 days for Us to deal with the complaint before a complaint may be made to the OAIC. The Commissioner can be contacted at:

Office of the Australian Information Commissioner
GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Website: www.oaic.gov.au

Sale of business

If CompareTV’s business is sold or integrated with another business Your details may be disclosed to Our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

Changes to this Privacy Policy

We keep the Privacy Policy under regular review and reserve the right to make changes at any time. If We change the Privacy Policy We will post the changes on Our Website, and place notices on other pages of the Website, so that You may be aware of the information We collect and how We use it at all times.

The revised Privacy Policy shall apply from the date of publication of the revised Privacy Policy on Our Website, and You hereby waive any right You may otherwise have to be notified of, or to consent to, revisions of the Privacy Policy.

Any subsequent access to, or use by You, of the Website or any of Our services will constitute acceptance of any varied or modified Privacy Policy.
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We will not file a copy of the Privacy Policy specifically in relation to each User or customer of Our Services and, if We update the Privacy Policy, the version to which You originally agreed will no longer be available on Our Website. We recommend that You consider saving a copy of the Privacy Policy for future reference.

This Privacy Policy was last updated on 25^th April 2023.

How to contact CompareTV

We welcome Your views about the Website and the Privacy Policy. If You would like to contact Us with any queries or comments please send an email to: editor@comparetv.com.au.