Foxtel Customer Service: Why Their Support Team Makes Foxtel a Great Broadband Choice

The customer service you receive from leading telecommunications and direct broadcast satellite television providers in Australia can make a real difference to your experience as a customer. Foxtel is one Australian pay television business that works hard to meet customer expectations but has still received mixed reviews.

But since some of your queries may be more complex than others, such as how to cancel your subscription, it helps to know that you’re in good hands with an internet provider that offers good customer service. This guide will give you all the facts you need to know about Foxtel’s customer service and how to contact this entertainment streaming service provider.

Foxtel Contact Number

If you’ve selected Foxtel as your entertainment streaming provider, you might need an answer about their services, support for your internet coverage or a technical solution. As an existing customer, you can contact Foxtel on 1300 130 799. If you’re a new customer and need to enquire about Foxtel’s services, you can reach the team on 1300 130 799. 

You might also need to contact Foxtel from overseas. You can use the following contact number to speak to a representative +61 3 8325 2701.

Foxtel’s customer support hours for new and existing customers are from Monday to Sunday between 9 am and 8 pm.

How to Reach Someone At Foxtel: Contact Methods for Foxtel

There are a few other methods to reach a representative at Foxtel, such as via live chat options or through your My Foxtel account. We’ve gathered all the key facts about these Foxtel contact methods here.

Contacting Foxtel with Live Chat Options

You might need a fast response from Foxtel’s customer service team. In a situation like this, you can contact the support team with their live chat feature. Just navigate to their live chat icon to initiate the chat and discuss your query with their representatives. With this method, you can avoid waiting to speak to someone over the phone.

Contacting Foxtel to Cancel Subscriptions Via your My Account

If you need to use your Foxtel account to cancel your subscription to their services, log in to the Foxtel My Account, select the “Cancel Subscription” option, choose a reason for cancelling and then select “Cancel my membership”. You can also set up apps for Foxtel Go, manage your accounts and take care of billing and payment via the Foxtel My Account option.

You can also contact Foxtel on 131 999 and, when prompted, state “disconnections” to cancel your subscription. Remember that Foxtel expects you to return your iQ5 box using their return label when you cancel.

Contact Methods	How to Access	Hours
Foxtel Call Centre	1300 130 799	Monday to Sunday – 9 am to 8 pm
Live Chat	Foxtel Website

Foxtel TV And Broadband Plans

You can get this with Foxtel if you’re searching for a streaming TV plan that features broadband perks. Here are the best Foxtel plans you can choose from when selecting your internet and streaming TV provider:

Foxtel Main Event

With this plan, Foxtel users won’t get tied down by a lock-in contract. You can access broadcasts using Foxtel when you choose the Basic Foxtel subscription. 

This plan gives you access to regular events such as UFC, professional wrestling, mixed martial arts, concerts, and global boxing events. They have alternative price plans that allows customers to pay different amounts per event they choose to watch.

Foxtel Plus + Favourites

Selecting Foxtel Plus will give you access to plenty of channels. You can access various programs from genres such as documentaries, kids’ shows, lifestyle programs and entertainment. 

Part of the Foxtel Plus pack includes a set-top box, and you won’t have to pay for set-up costs. It’s possible to pay for this service via direct debits each month.

Foxtel Plus + Favourites with Extras

Choose Foxtel Plus + favourites with extras, and you’ll receive a good number of channels, a set-top box and various complete drama series, all in a no lock-in contract. This plan gives you access to music, entertainment, reality shows, and lifestyle programs via Foxtel. 

Foxtel Plus + Favourites and Netflix

Foxtel users can stream their favourite programs via Netflix when they add them to the Foxtel Plus + Favourites & Netflix bundle. With this plan, you can access HD (high-definition) content. But keep in mind that there are set-up fees and prices for the iQ5 box.

Foxtel Movies HD Plan

If you enjoy streaming movies, the Foxtel Movies HD Plan is just what you need. This plan offers thousands of movie hours ready for you to enjoy via several channels of movies that do not have adverts. From Hollywood blockbusters and Justice League to Nomadland and classic movies, you can get a wide variety of films with Foxtel.

Bill Payments with Foxtel

Need to pay a bill with Foxtel? As mentioned, you can do this via your My Foxtel account. You will need to use a credit or debit card that’s American Express, Visa or MasterCard. However, there are other methods to make your payment, such as by calling 1300 008 987 or via Pay My Bill online. 

Bill Payment Method	How to Pay Your Foxtel Bill
Online	Pay My Bill
Mobile Phone	My Foxtel app
Phone	1300 008 987

How Foxtel Customer Service Compares with Other Broadband Providers

While some customers suggest that Foxtel offers poor customer service, many satisfied customers can attest to Foxtel’s excellent customer service. But how does Foxtel’s customer satisfaction measure up to its competitors, and does it provide good customer service? Here are our comparisons and verdicts.

Foxtel Customer Service VS Telstra

Foxtel’s customer service has received some customer complaints due to long waiting times, but on the whole, it’s a good service. Telstra welcomes customer feedback and offers great customer service to retain a happy customer base. 

Foxtel and Telstra have an instant messaging service, but Telstra has an assistant bot that offers 24/7 service. Loyal customers are important to Telstra, evident in its customer service, so it’s slightly better than Foxtel in terms of customer service quality.

Foxtel Customer Service VS Optus

Optus offers plenty of communication channels to potential and existing customers, and Foxtel’s communication options match these. Optus customers can use online chat, phone service and even self-service to contact customer service representatives. They can also use My Optus to make bill payments and track internet usage. 

Providing excellent customer service is crucial for Optus as they seek to make clients feel valued, while Foxtel customers can also use live chat, phone service and their account to manage their subscriptions. 

Foxtel Customer Service VS Dodo

Both Foxtel and Dodo Broadband try to respond to customers with the right attitude to ensure they positively represent their company. Still, their customer’s relationships with their companies often don’t measure up to the loyalty and customer satisfaction of other broadband provider customers. 

For example, although both businesses provide online chat and phone communication channels, both occasionally struggle to deliver optimum customer expectations and cause customers to wait for support.

Is Foxtel Customer Service Letting You Down? Check out Some Other Providers

Although customer service means different things for each telco company, Foxtel should be able to resolve any purchase issues that you have in-store and online. If you want to change entertainment streaming services, research the companies you plan to use – since your relationship with your provider is equally important as the money you pay. Foxtel generally offers good customer service alongside its entertainment offers.

Foxtel Customer Service FAQs

Want more facts about Foxtel’s customer service? We have a couple of key answers related to bill payments and channel packs waiting for you below.