iPrimus Broadband - Connecting Australia for Decades

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At the start of Australia’s telecommunications revolution, there were just two providers battling it out for control. Then, a new name appeared on the broadband internet market – iPrimus. Originally owned by the American company of the same name, it eventually became 100% Australian and has been going strong down under for decades.

Their competitiveness rocked the broadband world, as did their exceptional home phone and internet plans and affordable prices. They provide great customer service and were one of the first providers to offer their own dedicated ADSL network. Two decades later, iPrimus has cemented itself as one of Australia’s largest broadband providers.

What is iPrimus?

iPrimus offers a range of broadband internet plans on both the NBN and ADSL, all of which come with unlimited data and can be bundled with various home and mobile phone services. One of the first companies to bring phone and internet services together in bundles, iPrimus was offering all-inclusive service long before anyone else.

The parent company of iPrimus, called Vocus Group, gives the provider access to a high-speed network with excellent coverage and top speeds. This way, iPrimus has direct access to the data centres that host everything from your software downloads to your Netflix streams. The internet provider has also been regularly upgrading their network to keep up with ever-increasing demand.

In line with broadband trends, iPrimus has also added mobile plans and sports streaming bundles to its product lineup. In a world where connected entertainment via streaming is a huge part of everyone’s lives, services like 5G mobile plans and Fetch TV with unlimited internet give customers access to a fast-growing premium TV service.

Why Choose iPrimus Internet?

iPrimus offers incredible home internet and mobile service with fast download speeds and reliable signals. It’s one of the biggest broadband providers in Australia and has been providing a high quality service for decades. iPrimus internet offers exceptional coverage and affordable plans, so there’s bound to be something for everyone.

Each plan has a different speed tier, but the assured reliability and friendly customer support don’t change between tiers. Whether you’re on the NBN 50 speed tier or the NBN 95 speed tier, you’ll get the same helpful service and value for money that makes iPrimus a leading broadband provider.

Choose iPrimus for Internet & Mobile Bundles

If there’s one thing that iPrimus does better than home internet, it’s mobile internet! With home broadband and mobile bundles, you won’t have to worry about two different contracts since they’ll both be handled by the same provider. What’s more, you’ll save yourself some money if you combine your home and mobile internet in the same plan.

With generous data inclusions and more-than-affordable pricing, iPrimus offers some enticing bundles for those looking to improve their broadband and phone plans. It’s even possible to extend your package by adding things like TV streaming services.

iPrimus Plans & Pricing

iPrimus offers a range of home internet plans that vary in speed, cost, and features. They’re mostly offered as a month-to-month plan with a no lock-in contract, but customers also have the option to enter into a fixed contract. 

To choose an iPrimus plan, you need to consider your priorities. Do you value speed over cost? Are you looking for the cheapest broadband? Or is it value for money you’re after in bundles? Whatever your requirements, iPrimus has a package for you. Choose from cheaper, slower plans to faster, more well-rounded deals.

When you purchase an iPrimus plan, there will be a small installation fee to cover the setup and your new modem. This isn’t uncommon among internet service providers, so you’ll unfortunately incur this cost wherever you go.

How Much Does iPrimus Broadband Cost?

The core of iPrimus’s services is its incredible broadband internet connection. With a completed NBN rollout and the introduction of 5G home internet, iPrimus can get you connected to ultra-fast broadband for a lot less than you’d think. 

iPrimus separates its plans into speed tiers, which vary in total cost depending on how fast you want your internet. The faster the download speed, the more expensive the plan. That said, standard NBN 95 plans are very affordably priced and the more high-tech NBN plans (with download speeds of up to 95Mbps) are great value for money. iPrimus’s pricing is as competitive as their internet is speedy!

Check out the full iPrimus plan details below.

The iPrimus Home Ultrafast Plan

Another addition to iPrimus Broadband’s NBN lineup is the Home Ultrafast Plan. With uncapped speeds based on the NBN 350 tier, this premium plan is ideal for 8K video streaming, multiple video conferences, and offers faster ‘off peak’ gaming downloads. This new speed tier can easily handle multiple users streaming, video gaming, or downloading all at once.

iPrimus Broadband Features

Wondering what else iPrimus has to offer? There are plenty of great services iPrimus provides, either as a standalone add-on or as part of a bundle. Take a look at some of the best features of iPrimus, including a landline, a high-tech modem, and entertainment from Fetch TV!

Home Phone From iPrimus

If you still want a landline phone at home, fear not! iPrimus broadband was the first independent provider to put its own hardware into phone exchanges to give customers a dedicated phone line at a lower cost. Your landline service runs across the fast NBN connection, where it works like a normal home phone – except there’s no line rental to pay and no monthly fee.

You can also add an optional call pack to your home phone, giving you unlimited calls to Australian landlines and mobiles. There’s also an option to add an extra 2000 international minutes on top of the unlimited landline and mobile calls.

4G Backup Modem

To ensure uninterrupted internet, iPrimus Broadband now offers a 4G backup modem as an add-on to your internet plan. You can get connected even before the activation of your broadband or when the network is down. In this case, your backup modem will switch to the 4G network to deliver up to 12Mbps.

Entertainment with Fetch TV from iPrimus

Now a real force in home TV entertainment, Fetch TV is an integral part of iPrimus’s services. The network has been optimised to ensure smooth streaming of Fetch TV’s premium channels, along with a vast library of movies and shows to rent and buy. Fetch TV’s unique set-top boxes also let you stream from all your favourite services – Netflix, Stan, YouTube, and more – and watch, pause and even record live TV. 

You have a choice between multiple Fetch TV boxes, depending on whether you want to be able to record live TV. The Fetch Mighty lets you record up to six shows at once and stores hundreds of hours of TV, while the Fetch Mini is a streaming-only device that’s small in size, but not in features. Each Fetch TV service comes with your choice of one of the four Fetch premium channel packs.

iPrimus Mobile Plans

The mobile plans iPrimus offers are firmly focused on value – unlimited talk and text, international minutes to a selection of 35 major countries, and huge data allowances. All plans are SIM-only, so bring your own phone and choose between the three generous plans running on the fast Optus 4G network. The entry-level plan starts off big with 40GB of data, jumping up to 70GB and 100GB on the more expensive plans. And the bigger the plan, the more international minutes included – up to 1000 minutes per month. All these plans are cheaper if you also have your home internet with iPrimus, too, so bundling up is the way to go.

iPrimus Internet Speed Test: How Fast is iPrimus?

Broadband providers often promise ultra-fast speeds, but they’re not always accurate. In fact, an advertised download speed of 50Mbps, for example, is usually just a guideline and doesn’t always translate to reality. This is because broadband speeds are influenced by several factors, including location, plan, and time of day.

If you find your speeds aren’t up to your liking, you can perform an internet speed test for your home broadband. If you want to test your iPrimus internet connection, head on over to our iPrimus speed test page and use our simple tool to check your download and upload speeds.

How to Contact iPrimus

For any questions or concerns about your broadband service, contact iPrimus’s customer support team by calling 131 789. They’re available weekdays from 9:00 am to 9:00 pm and weekends from 9:00 am to 6:00 pm for sales and technical support. For accounts and billing, you can get in touch with them from Mondays to Fridays between 9:00 am and 6:00 pm.

Alternatively, online support is also available via the iPrimus website. They have a live chat function available on their website, which puts you in contact with someone quickly and easily. Or, you can download the iPrimus app (available for all iOS and Android devices) to contact iPrimus that way.

Contact Methods	How to Access	Hours
Phone	131 789	Monday to Friday from 9:00am to 9:00pm Saturday to Sunday from 9:00am to 6:00pm
Email	customerservice@iprimus.com.au	24/7
Live Chat	https://support.iprimus.com.au/	24/7

Get iPrimus Deals & Offers

When you compare broadband providers, there are always great deals to be found. The same can be said for iPrimus. From plans that offer great value for money to extraordinary deals on mobile plans, you’re bound to find something that entices you at iPrimus. 

The main iPrimus deals involve bundles. Customers can pay a little more to add extra services to their plan and bundle things like NBN broadband with mobile internet. In doing so, they save more on the added extras, making it a no-brainer to buy everything from the same provider.

iPrimus FAQs

Want to know what people are asking about iPrimus? Check out these frequently asked questions to stay in the know regarding all things iPrimus. If you’re still unsure whether iPrimus is right for you, check out our iPrimus review for more details on the provider.